Contact Us

Effective date: [28th September, 2026]

We are a small Australian business and we answer our own email. If something has gone wrong with an order, write to us before doing anything else — we can almost always sort it out quickly.

Who we are

Trading name	Phosvena
Legal entity	UGOCHUKWU, ANTHONY CHIBUIKE NNAJIOKE
Entity type	Sole trader
ABN	20 929 136 594
Registered business name	Phosvena, registered with ASIC
Business address	PO Box 3163, Austral NSW 2179, Australia
Website	phosvena.com

How to reach us

What you need	Where to write	Response time
Orders, delivery, tracking, returns, product questions	support@phosvena.com	2 business days
Privacy and requests about your personal information	support@phosvena.com, subject “Privacy”	30 days
Complaints and escalations	support@phosvena.com, subject “Complaint”	Acknowledged in 2 business days
Product safety concerns and adverse reactions	support@phosvena.com, subject “Safety”	As soon as we see it — please do not wait
Phone	1800 457 765	9:00am – 5:00pm Sydney time

Support hours: 9:00am – 5:00pm Sydney time, Monday to Friday. We are an Australian business, so if you are writing from the United States our working day is likely to be your evening or overnight. We read every email.

The phone number is free to call from within Australia only and cannot be dialled from overseas. If you are outside Australia, email us — it is the fastest way to reach us and we answer every message.

⚠ UNRESOLVED — confirm with your telephone provider that 1800 457 765 is live and that it genuinely cannot receive international calls, then keep or adjust the sentence above. The supplied draft listed phone hours of 9:00am–3:00pm while every other document said 9:00am–5:00pm; this version uses one figure for both. Change it if the phone is genuinely staffed for a shorter day.

Returns — please read before posting anything

Do not post a return to the address on this page, and do not post it to the address printed on the parcel you received. Neither is a returns address.

In most cases we will not ask you to send anything back at all. Email support@phosvena.com first with your order number and we will tell you what happens next. Our Returns and Refunds policy explains the 60-day window, the process, and who pays postage.

Tracking your order

Use the tracking link in your dispatch email to follow your order. If you cannot find it, email us with your order number and we will resend it.

If you are not satisfied with our answer

Ask us to escalate, or write with “Complaint” in the subject line. If you are still not satisfied, you can contact a consumer protection regulator. These bodies take reports and can act against a business, but they do not usually resolve an individual complaint or recover money for you.

•          Australia — the Australian Competition and Consumer Commission (accc.gov.au), your state or territory consumer protection agency, or the Office of the Australian Information Commissioner (oaic.gov.au) for privacy matters.

•          United States — the Federal Trade Commission (reportfraud.ftc.gov) or your state Attorney General’s consumer protection office.

Contacting us first is not a condition of contacting any of them.

Our other policies

Returns and Refunds · Shipping Policy · Privacy Policy · Terms of Service · Legal Notice